QUESTIONS & ANSWERS

Frequently asked questions

How do I return my order?


Please put all items you want to return in a safe parcel and add a note with your order number. Send the parcel to the following address: Annika Wolff
LOVEBLN
Kollwitzstr. 80
10435 Berlin Your return must be approved in order to process a refund. The product must be returned within 14 days of initial reception. The products must be sent back in original condition, undamaged, with all stickers and tags still attached. Please be aware that you as the customer will be responsible for the return. You will get a confirmation mail as soon as we have received your return.




Who pays for the costs of return?


As a sustainable brand, we want to avoid shipping and returns as far as possible. We understand that people sometimes change their minds, but we kindly ask you to return your order at your own expenses.




Can I return a sale item?


Sure, you can return all reduced items as well.




Are all your products unisex?


No, they're not. Please read the article info to see if an item is unisex. Nevertheless, feel free to order and wear whatever you like.




Is it possible to exchange an article?


Unfortunately not. If you need another size or color, please return the article within 14 days after your purchase and place a new order.